SUBMITTING AN ORDER
Q: How do I place an order?
A: You may place your order online for a specialty service, via telephone or via email. Payment is required before designing will begin. Once we have received payment, your order will then become active. Please do not inquire of the status of your project if you have not submitted the payment. Your draft will be sent via email within the business days timeframe specified for the ordered project. If you submit an order on the weekends (Saturday and Sunday), then your ordering date will be considered for a Monday since it is the next business day.
Q: I need my order on a rush delivery. Do you offer rush service?
A. Yes! If you are needing an order completed same day or on a next day service, rush service option is available for some items. For more designing projects, a same day rush fee is $15 and for next day rush it is an additional $10. Please let us know ahead of time that you need your project rushed so we can make sure to accommodate your request.
Q: After I submit payment, when will I receive my drafts?
A: Depending on what type of service you ordered, the timeframe that the draft(s) will be sent are specified within the details of that project prior to ordering. Please look closely at the details of that project prior to checking out.
Q: I do not know what type of design I would like. What should I do?
A: Leave it to us! We will wing your design and see if you like those options.
Q: What type of payment options do you offer?
A. We accept Cash, Visa, MasterCard, American Express, Discover, Cash App, Zelle and PayPal payment transactions online.
Q: I prefer to make my payment once I have received an invoice.
A: That is perfectly fine! We will send an invoice to your specified email address for your order. Please note, invoices not paid within 5 business days will automatically be cancelled.
Q: Do you offer payment arrangements?
A: Depending on the total amount of the project and type of service, we can consider offering an arrangement. Connect with us and we can discuss a solution.
CANCEL AN ORDER
Q: Unfortunately, I need to cancel an order.
A: Sure, things happen! A full refund will be honored if it is cancelled within 24 hours the order was received AND if no work has been done prior to the cancellation notification. Otherwise, we will not be able to honor a full refund. We will offer a credit for the same amount rendered for a service. The credit will be good for 1 month.
Q: I am local, but I will need my order delivered to me. Is this option available?
A: All printed orders are to be picked-up, but we do offer delivery services for $20 outside of the Lancaster/DeSoto, TX area. Delivery request must be scheduled at the same time of the order placement, otherwise we will expect the client to be ready to pick up their order once it is ready.
Q: Could I have my order shipped to me?
A: Yes, we will be able to ship your item depending upon what type of ship service requested and your location (i.e. - same day, next day, ground, etc.). We will contact you with the rates for shipping. However, if the client will provide a shipping label via email, there will not be an additional cost from us.
DO NOT LIKE DRAFTS
Q: I do not like any of the drafts. What is the next step?
A: Your sincere love for your order is what we strive for. If you do not like any of the drafts, then please let us know! We will re-design a draft to see if you would like that draft instead. We do ask, that if you do not like a design, to please inform us of what you would definitely desire to see before we begin redesigning your order.
REFUNDS & EXCHANGES
Q: I do not like the final of an order. May I request a refund?
A: We offer credit for the same amount rendered for a service if your order was not cancelled within 24 hours that the order was placed. If you are not satisfied with a service for any reason, you must inform us BEFORE receiving any final files or printout of your order; otherwise we will not be able to give you a credit for that order.
REVISIONS AFTER PROJECT COMPLETION
Q: I need a change made to the artwork that was already finalized?
A: That is completely fine. We do charge a $10 after project completion change fee.
Q: I have a CREward coupon. May I use the coupon with the current promotion?
A: CREward coupons cannot be combined with any other promotion.
SERVICE DENIED/CLIENT RELATIONSHIP TERMINATION NOTIFICATION
For the protection of our integrity, we reserve the right to refuse service to anyone or terminate a client relationship respectfully and professionally if we believe that we are not able to satisfy a client.